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 Dialup Support
Please enter only relevant information.
User Details
  Name :  
Email Address :  
Dialup Name :  
Service details
Is the telephone working?  Yes No
Number Dialling From (including prefix):  
Is it a BT Line?  Yes No
Number Dialling To:  
Does your phone have an Indirect
Access No (IDA) or an auto dialler?		  Yes No
Do you have a Carrier Pre Select (CPS)?  Yes No
Do you receive a Windows error message?  Yes No
What does it say?  
Do you receive a voice announcement?  Yes No
What does it say?  
Computer Details
   
Have you restarted your computer:  Yes No
Is software compression disabled? (info)  Yes No
Can you ping a URL? (info)  Yes No
Can you ping an IP address? (info)  Yes No
What is your default gateway (info)  
Is your dns pointing to our dns servers?  Yes No
Operating System:  
Date of Last Successful Connection: / /
Time Last successful Connection:   eg 15:30
Date of Problem: / /
Time of Problem:   eg 15:30
Do you have a firewall software?  Yes No
Do you have a or antivirus software?  Yes No
Modem Type:  
Do you have ISDN?  Yes No
Is the power on your Modem?  Yes No
Connection Speed:  
Description
   
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